Terms & Conditions

Last Updated: 3 March 2024

These terms and conditions apply to your access to, and use of, this site. Please read them carefully. By accessing this site or using it in any way, you agree to abide by the terms and conditions, as well as any additional guidelines, restrictions, or rules posted in relation to specific sections or services of this site, and all such additional guidelines, restrictions, and rules shall be incorporated into the terms and conditions by reference. 

The terms and conditions of this site shall be effective from the date on which they are published and shall be applicable at the same time as any other terms and conditions published on the same site. The terms and conditions of use of this site may be amended at any time by Packaging Bird, a subsidiary of Store Some LLC. Without prior notice, and you should review this site’s terms of use every time you access it.

Copyright 

All rights reserved. You are not permitted to copy or redistribute any materials or software found on the website. All information contained on the website is copyright (c) 2024 Packaging Bird.

Customer Content

You are required to ensure that your content is used in conjunction with any other images, graphics, text or other materials you incorporate in your products. It is prohibited to include text, images, design, trademarks, service marks or any copyrighted works of third parties in your products without obtaining permission from the owners of those works. You are obligated to ensure that your products do not infringe upon any third party’s rights, such as copyright, trademark or the right to publicity or privacy. You must refrain from defaming, libeling or slandering any third party. You are responsible for obtaining all necessary rights or permissions to incorporate any third-party material in your products. By placing an order on this site, you acknowledge that you possess all necessary permissions, rights and powers to place the order. You also acknowledge that you authorize the production of the products on your behalf.

You are responsible for safeguarding your password and controlling access to your registered account. Additionally, you are accountable for any orders placed or actions taken on your registered account. By using your password to order a print item, or by granting access to someone else who does so, you give Packaging Bird a worldwide, royalty-free, and non-exclusive license to utilize, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the content on the website and on the printed product. This license is granted for the purpose of storing designs or processing print orders. You acknowledge that Packaging Bird and its designees have the right (but not the obligation) to remove any content that violates the terms of service or may be objectionable, at their sole discretion.

Packaging Bird may also preserve content and disclose it if required by law or if such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims of third-party rights violations; or (d) protect the rights, property, or personal safety of Packaging Bird, its users, and the public.

Design Files

Packaging Bird exclusively offers design files at a resolution of 72 dpi, which is considered low resolution. Should you desire to acquire design files with a higher resolution, kindly reach out to sales@packagingbird.com  to obtain a quotation.

Customer Submitted Artwork

Please ensure that all artwork, designs, and images are submitted in CMYK format and have a minimum resolution of 300 dpi. Please note that Packaging Bird cannot be held responsible for any color variations that may occur during the conversion process. Color variation can be reduced by Pantone Machinery System (PMS). Additionally, Packaging Bird cannot be held responsible for any issues with the quality of printed images that may arise from customer-provided artwork being fuzzy, distorted, or pixilated.

Proofing & Matching

All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, customers will receive final artwork proofs and a job specification sheet via email. It is the customer’s responsibility to carefully review all details mentioned in the specification sheet, including delivery dates and production speed, and ensure that all of their requirements have been accurately noted. Please note that Packaging Bird will not be held liable for any specifications and requirements beyond what is stated in the final specification sheet. Additionally, it is the customer’s duty to thoroughly review the final artwork proof, as proofreading falls under their responsibility. Unplanned changes may occur due to the various way’s files are prepared. The final proof represents what will be printed, and Packaging Bird strongly advises printing it out at 100% to verify the actual position, spelling, and other design elements. Packaging Bird will not be accountable for any design or spelling issues that are not identified by the customer and promptly communicated to Packaging Bird. Once approved, the design file and job specifications will be forwarded to the production department and printed as submitted.

Packaging Bird does not assume responsibility for the accuracy of color matching or ink density on screen proofs approved by customers. Screen proofs are intended to predict design layout, text accuracy, image proportion, and placement, but not the exact color or density. Packaging Bird will make an effort to match the gradient density of each color in duo-tone. However, Packaging Bird cannot be held liable for the final appearance of a duo-tone unless the customer specifically requests a color match proof. It is important to note that the application of lamination may impact or alter the appearance of the printed colors. Therefore, Packaging Bird cannot be held responsible for the final color appearance of a laminated product/s.

Materials

We offer all types of Card Stock, Food graded stock and eco-friendly stock for food consumption. It is essential that the customer takes responsibility for proof and layout approval before proceeding with the printing process. Packaging Bird cannot be held accountable for any errors in the printed product resulting from the following factors, Graphics orientation or placement and incorrect font usage, spelling, grammatical and punctuation errors, wrong die cuts, slits or incorrect and missing folds, and finished product size.

Color Accuracy and Hard Copy Proofs

Packaging Bird strives to replicate color from the provided print-ready files as accurately as possible. However, Pantone Machinery System (PMS) can produce and ship color variation for bulk orders, in the printing processes, variations in the properties of different printing surfaces, and the ink requirements of neighboring images. The precision of color reproductions is guaranteed to be within 90% of the final proof that you have approved. It is essential to bear in mind that packaging bird can only guarantee color reproduction for your print-ready files if you opt for a hardcopy proof, which incurs an additional charge. Furthermore, please be aware that packaging bird cannot be held responsible for any discrepancies in color between the submitted print-ready images and the actual artwork or product they represent.

Indemnity

You are responsible for indemnifying and defending Packaging Bird, as well as any parties from whom Packaging Bird has licensed portions of content, along with their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses. This indemnification pertains to any breach of these terms and conditions by you or any suit, claim, or demand arising from or relating to any text, photograph, image, graphics, or other material that you incorporated into products that was not part of the standard site content.

Order Cancellation

Packaging Bird offers the option to cancel your order before it is printed or shipped. However, if your ordered item has already been shipped, cancellation is not possible. Please note that cancellation charges may apply if the order is cancelable during the different production stages. Our customer service team will inform you of any applicable cancellation charges.

The order process consists of the following stages:

1) Placing the order online.
2) Reworking the order in our design department.
3) Sending the order to the press.
4) Collecting the order from the shipping firm and shipping it to you.

Please be aware that all orders can be cancelled before reaching stage 2. For orders cancelled during stage 2, a minimum of 20% of the total order amount will be deducted as cancellation fees. If an order has entered stage 3, we will still attempt to cancel it, but we cannot guarantee cancellation at this point. However, if the order is still in stage 3 and you wish to cancel it, a minimum of 50% of the total order amount will be deducted to cover expenses. Once an order reaches stage 4, cancellation is no longer possible.

Return and Refund

In consideration of the uniqueness of each order, we uphold a policy of finality for all sales. However, in the event that we confirm an error on our part, we will reprint the order. Please note that refunds or credits will not be issued.

Re-print

The customer is required to inform Packaging Bird of any defects, damage, or missing items found in the delivered products within 3 business days of order delivery. Failure to file a claim within this timeframe will release Packaging Bird from any responsibility for such issues. All returns must have a prior written consent from Packaging Bird. Please note that charges associated with expedited printing or shipping, including those for returned orders, are non-refundable. No exceptions will be made.

Order Shipping and Delivery

Packaging Bird provides various product options for placing an order.

The standard option does not guarantee shipping time and typically takes 08 to 16 business days to ship after final proof approval.

The priority option guarantees shipping within 8 business days after final approval, while the

Express option guarantees shipping within 6 business days.

It is important to note that if final proof approval is not received by 05:00 pm EST, one additional business day will be added to the shipping times.

Packaging Bird is committed to printing and shipping orders promptly. However, the company cannot be held liable for any consequences or damages resulting from delays in shipping, or delivery of the ordered products. Customers agree not to hold Packaging Bird responsible for delays caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond the company’s control. The shipment and delivery dates provided by Packaging Bird are based on suppliers and recent order history.

While Packaging Bird strives to meet delivery schedules, unforeseen equipment failure, malfunction, or technical problems may cause delays in the printing or shipping processes. In such cases, rush charges or expedite fees will be refunded or waived, if applicable. It is important to note that orders cannot be cancelled due to delays in the printing or shipping processes. Customers of Packaging Bird are responsible for paying all customs duties and fees for shipments delivered outside the united states. It is the customers’ responsibility to make necessary arrangements to clear customs for these shipments.

Holidays

Gazette holidays as announced by the federal government.

Damaged and Lost Packages

Prior to accepting delivery, customers are advised to thoroughly inspect all packages for any visible signs of damage or missing items in comparison to the items listed on the enclosed packaging slips or invoices. In the event of damage or missing items, customers must immediately notify Packaging Bird and the delivery courier. Failure to file a claim within 3 business days of order delivery, Packaging Bird will not be held responsible for any damage or missing items claims. It should be noted that Packaging Bird is not liable for 3rd party shipping errors, omissions or damaged shipments. To account for printing trade standards, each ordered product is shipped with a few extra pieces free of charge. In rare cases, order shipments may have slightly fewer pieces than ordered, as underage or overages of up to 5% are permitted. Customers will be charged additional shipping and handling fees for packages that need to be reshipped due to customer error in submitting the correct shipping address.

Limitation of Liability

Packaging Bird and its licensors, suppliers, or vendors, including their officers, directors, employees, or agents, shall not be held liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from the loss of use, data, or profits. This applies regardless of whether Packaging Bird has been advised of the possibility of damage. Such damages may arise from the use or performance of the site or from the failure to provide products or services that you have ordered from Packaging Bird or its affiliates. These damages may also include those arising from mistakes, omissions, viruses, delays, or interruptions of service. 

Furthermore, Packaging Bird shall not be held liable or responsible for any damages or consequences resulting from or related to your inappropriate or unauthorized use of this site or its content.